CUSTOMER REVIEWS AND FEEDBACK
With our 5 Star Google rating, we believe we're only as good as the last job we did, so we really rely on our customers to give us feedback to help us to keep improving our services. We Are Checkatrade vetted and, unlike some other trade review sites, Checkatrade contact customers to verify they actually exist and so that you know the feedback given is legitimate. Additionally Checkatrade ensures that the tradespeople they represent have up to date and valid insurance at all times.
Finding a tradesperson that you can trust can be difficult but we will always ask for feedback as it keeps us on our toes and ensures you get the best service possible. You can leave and check reviews on Checkatrade, Google, Trustpilot or our Facebook page.
Terry was very efficient both with responding to my original request, coming to see the issue for himself and suppling a full quote for the work. Once this had been agreed a convenient date was agreed and Terry arrived on time and completed the job with minimum fuss. He kept me in the loop as to what he was doing (in laymans terms) and completed the job in one visit and on schedule. Terry is an extremely pleasant man and a very tidy worker
Terry was so helpful and got the job done quickly too. Booked in with him quickly by text which is easy and when he came round he talked us through it all too, which is helpful so we know what goes wrong next time
Terry visited and supplied me with a very reasonable quote, returned a week later on time, completed all works to my satisfaction. He replaced my toilet and a leaking pipe and left the bathroom in a clean condition and charged exactly what he’d quoted. I would definitely recommend using west street plumbers
Terry came out in the early hours to identify and solved a problematic toilet that had just flooded, friendly guy and really efficient for what would normally be considered an 'out of hours' time! Great service, recommend! Thanks!
I came across Terry by chance when our boiler broke down, he came out the same day and got us up and running. We then had him and his team replace that boiler - they were fantastic, incredibly polite, considerate and the work was top quality. They went out of their way to help, make sure they did what we asked and then also massively helped us out on a kitchen fit we were doing at the same time. Great guys, highly recommend them for any plumbing work. Really hard to find people this good, honest and trustworthy. Great work.
Robin - Google Reviews
Excellent service as usual. Terry was able to come within 24 hours of my call and replaced the valves in my kitchen mixer tap. I would thoroughly recommend West Street Plumbers for any plumbing work.
Thank you for your courteous and quick service to a simple plumbing job. I will certainly recommend your company and use your company again when needed.
I would happily recommend West Street Plumbers. They are professional and pragmatic with their advice and experience. As a landlord I have used many plumbers in the past. I intend to use West Street moving forward as my default plumbers.
Trouble-free service. Prompt, friendly and competent. Finished in exactly the quoted time, and to the quoted price. Recommended
Our boiler stopped working on the coldest Friday night of the year so far. We rang Terry first thing on Saturday, and he arrived within the hour. The fan had broken. Terry located, collected and fitted a new fan, and we had heating and hot water within two hours of him first arriving. A friendly, efficient and professional service from beginning to end. We would recommend Terry to everyone and will definitely be using West Street Plumbers in the future. Many thanks.
I am the concierge at Percy Laurie House Upper Richmond Road and find Terry to be reliable,professional and very honest with his prices. I highly recommend him as will all our residents he has worked for