West Street Plumbers trading as www.weststreetemergencyplumbers.co.uk (we/us) are committed to protecting your privacy, including your personal data. We will be the data controller of any personal data which we collect from or about you. This Policy sets out the terms on which we will hold and process your personal data. If you have any queries about this Policy or how we use your data, you can contact us using the contact details below.
Please read this Policy carefully. By contracting with us, you acknowledge that your personal data will be used in accordance with this Policy.
When Do We Collect Information?
We will collect information from you when you become our customer or supplier, or contact us in person, by telephone, by e-mail or by post or by social media. We also collect information from you when you email us with an enquiry following the email link on our website.
We may collect information about you from credit reference agencies when we undertake checks such as credit and identity checks.
We may also collect information about you from our sales agents.
Information may also be collected about you when you visit our website (for example via cookies), such as your IP address and other browser-generated information.
We may record all calls for training and equally purposes to enable us to deal effectively with queries or complaints.
What Information Will We Collect?
We may collect the following information:-
Your contact details or those of your employees, such as name, address, telephone number and email address
Your date of birth, nationality, country of birth, country of residence, employment status and tax identification number (i.e. National Insurance Number)
Details of any goods or services you sell to us, or ask us to supply
Details of your credit history and any records held by financial crime prevention agencies, on the Electoral Register and by providers of utility service
Details of your employment status, income and source of wealth
How We Will Use Your Information
We use information held about you in the following ways:-
to undertake checks such as credit and identity checks for the purposes of assessing our credit risk;
to comply with our contractual obligations to you;
to help protect your information and prevent unauthorised access to it;
to deal with any queries, complaints or problems reported by you;
for payment verification, debt tracing and debt recovery;
to enable you to participate in any interactive features of our website and to ensure that content from our website is presented in the most effective manner for you and your computer/device;
to generate statistics relating to use of our website;
if required to do so by law and to the extent necessary for the proper operation of our systems, to protect us/our customers, or to enforce the terms of any contract that we have entered into with you;
to notify you of changes to our terms of business;
Our use of your personal data will be for one or more of the legitimate interests described above. We will not process your personal data for marketing purposes.
Disclosure of Your Information
We may disclose your information:-
to our IT providers and others who provide us with support services (such as shipping and delivery contractors) so that we can comply with our contractual obligations to you;
to our appointed accountants, lawyers and other professional advisers (including our bankers), to the extent that they require access to the information in order to advise us;
to credit reference agencies and other organisations to allow us to undertake the checks set out below;
to debt collection agencies or to the Court;
if required to do so by any legal requirement;
to law enforcement agencies and others in order to investigate or prevent fraud or activities believed to be illegal or otherwise in breach of applicable laws;
to HMRC if obliged to do so by law, who may pass this on to tax authorities in other jurisdictions; or
if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers and suppliers may be one of the transferred assets.
We will not disclose your information to third parties other than as outlined above.
Credit and Identity Checks
As part of our contracting process we may carry out automated checks using your personal data, such as your name, postal address, date of birth, telephone numbers and employment status. These checks include credit checks and identity checks and involve us obtaining information (such as your credit history) from credit reference agencies, the Electoral Register and providers of utility services.
Credit reference agencies will record the details of our search and may record whether or not your application to contract with us is accepted. We may make periodic searches with credit agencies to manage your account.
We may provide information to financial and other organisations involved in fraud prevention to protect ourselves and our customers from theft and/or fraud. If false or inaccurate information is provided and fraud is identified or reasonably suspected, details may be passed to fraud prevention agencies who will record this. This information may also be accessed by law enforcement agencies. This information may be used by us to prevent fraud and money laundering, for example, when processing applications for credit, managing credit or for debt recovery.
Storage of Your Personal Data
We will only keep your personal data for as long as we need to in order to fulfil the purpose(s) for which it was collected, as set out above in this Policy, and for as long as we are required to keep it by law.
We retain personal data collected in connection with the performance of our contractual obligations to you and the information provided to us for identity checks and anti-money laundering checks for 7 years after performance of our contract with you. You may require us to delete personal data once that period has expired unless we are required to retain that personal data for a longer period by law.
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorised access and disclosure.
We may transfer, or allow access to, your information internationally including to countries outside the European Economic Area (EEA) when performing our contractual obligations to you. We will ensure that your personal data is adequately protected when it is transferred outside the EEA in accordance with applicable data protection laws.
You can update your personal data by contacting us.
You have the following rights which can be exercised by contacting us using the details provided below:-
to access personal information held about you and to obtain a copy of it
to prevent any processing of personal data that is causing or is likely to cause unwarranted and substantial damage or distress to you or another individual;
to obtain the rectification or completion of personal data which are inaccurate or incomplete;
to restrict or object to the processing of your personal data and to request its erasure under certain circumstances;
in certain circumstances, to receive a copy of your personal data in a structured, commonly-used and machine readable format and the right to require us to transmit that data to another data controller where technically feasible;
to be informed about any use of your personal data to make automated decisions about you, and to obtain meaningful information about the logic involved, as well as the significance and the envisaged consequences of this processing;
to lodge a complaint about the way in which your personal data is being used; and
to withdraw your consent to any use by us of your personal data otherwise than for one of the legitimate purposes set out above.
We reserve the right to amend this Policy at any time. Any substantive changes we make to our Policy in the future will be notified to you in writing, but we would advise you to check our website regularly to ensure that you are familiar with the most up-to-date version.
If you have any queries, comments or requests regarding this Policy or would like to exercise any of your rights set out above, you can contact us at:-
Post: 11 West Street, Ewell Epsom, Surrey KT17 1UZ
Telephone: 0203 6436049
If we cannot resolve your concerns, you may report a concern to the Information Commissioner at ico.org.uk/concerns or telephone (0303) 123 1113 for further information about your rights.